Export Caption Files as WebVTT or SRT

Create timed WebVTT or SRT files for players, review, post-production, and archive.

Best for: Authorized producers, analysts, accessibility leads, organization owners, and support staff.

Before you start

Availability depends on role, event access, plan entitlements, retained source data, export/AI/statistics features, and privacy policy.

• Confirm exact organization, event, language, and reporting period.
• Verify requester, recipient, and retention/privacy authorization.
• Preserve raw source data before cleanup, editing, or deletion.

Export steps

1. Confirm specification. Format, encoding, locale, timing, line limits, overlap.
2. Select WebVTT or SRT. Use one clearly labeled file per locale unless specified otherwise.
3. Choose compatible metadata. Avoid speaker text the player cannot interpret.
4. Generate. Wait for completion.
5. Validate syntax. Inspect cue order, timestamps, empty cues, Unicode, line breaks.
6. Spot-check sync. Beginning, middle, end, rapid dialog, gaps.
7. Name/version. Event, locale, date, review status.
8. Deliver/archive. Follow retention policy.

What success looks like: The deliverable or analysis is correct for the intended scope, reviewed, reproducible, and protected according to policy.

Check your setup

• Target player accepts file.
• Cues remain synchronized.
• Unicode/long captions render.

Troubleshooting

Player rejects file

Check header/numbering, timestamps, encoding, blank lines, extension.

Cues overlap

Review segment boundaries/policy.

Sync drifts

Compare source timing and edit/frame conversion.

Security and operational notes

• May need human editing.
• Do not merge locales accidentally.
• Preserve original.

Related guides

• Export a Transcript as PDF, DOCX, or Markdown
• Embedded CEA-608 and CEA-708 Captions
• Platform Reference

Documentation status: Draft for operational, privacy, and analytics review before publishing.